SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buniqworld (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of buniqworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
1.Why is that the USB flash drive actual storage capacity slightly less than the product specification?
All storage product will display a lower than stated memory capacity when they are viewed on a computer. The reason for this discrepancy is the way in which manufacturers calculate a megabyte of memory.
32GB = 32,000,000,000 Bytes
1024Byte = 1K
32,000,000,000/1024 = 31,250,000 KB
1024KB= 1MB
31,250,000/1024 =30,517.57 MB
1024MB= 1GB
30,517.57 /1024 =29.8 GB
Therefore, the capacity of USB flash drive x 0.93 =Windows shown capacity.
2.How do i know my USB flash drive correctly insert into USB port ?
Please make sure your device mental of connector be correctly inserted into meddle of plastic. If your computer still can’t detect your device, please reverse the connector and insert it again.
If your computer detects your device, the first time driver installation process will be shown in the right corner of screen. If your computer device autorun function is enabled, the dialog window will show on the screen. Then you can choose which method you want to open your device. You also can use device manager to check your device status.
3.How can I safety remove my USB Flash drive in Windows operation systems?
The following steps will tell you how to safety remove your USB flash drive:
(1)Find the green arrow icon in the right corner of screen
(2)Right-click on the icon, and select safety remove hardware
(3)Select the USB flash drive you want to remove, mostly it shows with usb mass storage device, then select the usb mass storage after the massage dialog comes out.
(4)Click ok.
(5)Safety remove message will appear immediately in the right corner of screen.
(6)Now can remove your USB flash drive from the USB port.
4.USB flash drive was correctly recognized by my computer,but is does not appear in My Computer,how do I access my flash drive ?
It may that another device was assigned with the same drive letter, because drive conflict. If you want to solve this problem, please follow the instructions below to reassign USB Flash drive initial.
(1)Click Windows start icon.
(2)Select run.
(3)Enter diskmgmt.msc and click on the ok to open disk manager. (4)Right-click on USB flash drive, then select change drive letter and paths.
(5)Click on the edit.
(6)Reassign the drive letter to another one that is not used by another device.
(7)Click on the ok to save your settings.
5.How to prevent files from being damaged or lost from the USB flash drive?
(1)We strongly recommend you to connect your USB flash drive to the rear side USB ports on your computer, and please avoid using an USB hub or extension cable.
(2)Please do not use several USB devices at the same time to avoid the possibility of insufficient power supply.
(3)Please make sure you use the safety remove option whenever you would like to disconnect USB Flash drive from your computer. You can refer to question 12 perform safety remove
6.Why my USB flash drive transfer rate could not reach the speed you claim?
Pretec USB flash drive is following the industrial standard to test the transfer rate. Our test is under the standard of simplest condition and general accepted benchmark.
In the case of usual transfer, the speed will be limited by related hardware and software to reach the expected speed. These factors include:
(1)Motherboard (Driver, Firmware)
(2)The number and format of transferring data Operating System (Version)
(3)Related hardware ( i.e. USB cable, memory and so on)
All of these factors would be slowing down the transfer speed.
