1.Ship worldwide from China by China Post Air Mail. Package handling takes 1-3 days at our warehouse.
Please make sure entering correct payment and shipping information before checking out.
Once your payment is completed, we are not going to accept any more changes to your order.
2.Please check your shipping address carefully before checkout, it can’t be changed if order completed.
3.Orders placed on weekend will be shipped within 2-4 days.Notification of shipment with tracking number will be sent to buyers.
Payment should be completed within 20 days of auction closing. Or unpaid dispute will be filed for closing auction.
1.Buyer should check the package once receiving.
If the package damage during the freight, please refuse to sign for the package and it will return to us. Then contact us promptly
2.If you need return, please check twice to confirm the item not work and contact our customer service representative.
let us know the detailed problem and send us some pictures for confirmation. Then get a unique address for return.
3.We can’t receive the packages if buyer return by yourselves according to the address on shipping package.
We won’t solve such case and buyer should responsible for the consequences.
4.We ONLY accept the return for original package. Please make sure the item have NO man-made sabotage.
If you purchased in improper condition, please NOTE that the sipping and handling fee will not be refund,
all return shipping fee should paid by the buyer unless item DOA.
5.We reserve the right to refuse any returns for objective reasons.
1.If you are dissatisfied for any reason, please donot be quick to leave negative/neutral feedback.
We work hard to make sure EVERY CUSTOMER 100% SATISFIED and resolve any problem for you
and always leave positive feedback to all our customers.
2.If you are satisfied with the product you received,please leave us positive feedback and 5 scores DSR.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.